Once you have provided all the information, SaRA may request further action, such as registration or a specific selection. This can be used for example, to resolve connectivity issues with Outlook Web App from Office 365. If the problem computer is the current computer, SaRA scans the PC, and can also display,įor example, the installed browsers. So, you have to click through the issues until the problem can not be narrowed down.Īs part of the wizard, you can also specify whether the problem is with the current computer, or whether you have problems with the connection on another computer.
That means, that you first have to choose in which area you need help.Īfter general selection, the following pages with further options for the problem will appear. SaRA then will display various troubleshooting sections. When you start the wizard, first you must sign in with your Office 365 account. If you’re a Helpdesk professional, you can review customer reports that are generated in HTML format. Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge BaseĪrticle) for possible fixes. The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.
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